Blog: There Are Many Ways to Use a Teller Cash Recycler - Which is Right For You?

In previous installments of this series, we’ve looked at different teller cash automation devices and the benefits of viewing their operation end-to-end. Now, let’s look at the different ways you can install and use a teller cash recycler (TCR) inside your branch and how you can determine which way is right for you.

What Different Installation and Use Types Are There for TCRs?

• Volume and Staffing. What is your current teller transaction activity? Do you expect this number to change in the future and how? What is the number of staff members required to accommodate this volume? What is the mix of commercial versus consumer traffic at the location you are looking at? Are your customers coming into your lobby to transact or do they prefer to use the drive-up? 
• Operating Model. Do you use a traditional staffing model with the more classic distribution of roles? Or are you using a universal banker model where your staff members are trained to take care of a variety of tasks and transactions throughout your branch? Are there defined roles or do all employees share responsibilities?
• Branch Size and Design. Can employees easily share TCR units? Is the drive-up teller situated in the same physical area as the lobby teller? Are there teller pods or other design features that will preclude the use of shared units?
• Expected Benefit. Are you looking to reduce headcount and cost? Do you expect to see an increase in sales engagement? How much time is devoted to setup/close-out teller drawers? Is there a potential reduction in security risks associated with unsecured drawers?

Diebold Nixdorf’s Advisory Services team is here to help you determine the right strategy for your teller cash recyclers. We can help you with a transaction analysis by reviewing your cashier transactions in detail by branch to determine the number of transactions that would benefit from a TCR. We calculate the impact a TCR would have at a branch level with consumer wait time, cashier efficiency, and potential revenue growth. In addition, we can support you in the optimization of your branch deployment strategy by determining which branches would benefit from a TCR, prioritizing the number of TCRs per branch that are needed, and developing a deployment strategy for a multi-year timeframe that will have the highest positive impact. Lastly, we can work with you to calculate the total cost savings, estimate the new potential revenue growth, determine the financial payback, calculate the internal rate of return, and the net present value to develop a financial justification.

Once you have decided to use this technology, our Branch Design Team can identify the right locations and design to bring your branch vision life.

If you’d like to take advantage of our consulting services, please contact your Diebold Nixdorf associate today and they will organize a session.