BANKEN
The financial services industry is transforming at an accelerated pace. Financial institutions (FIs) must rethink the structure, operations and role of their channels to remain competitive as market trends and consumer behavior affect how branches, in tandem with self-service, should be utilized. DN's Advisory Services team will provide recommendations based on their knowledge of industry best practices and countless hours of research and implementation at FIs around the globe
The first step in laying the foundation for success is continually reassessing and evolving current strategies to determine if you are conducting business effectively. FIs should focus on streamlining processes or possibly even outsourcing tasks to drive efficiencies.
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Developing a sustainable branch and channel strategy tailored to your specific needs is possible. Analyzing information such as market potential, demographics, consumer traffic and propensity for adoption allows for a methodical approach to design and digital integration.
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The best path toward effective digitization depends on understanding your consumers and establishing the experience you want to offer. Physical changes to the design and operational flow of your branch are reliable ways to increase efficiencies and ultimately, improve the consumer experience.
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In order to provide a well-rounded and educated assessment of your FI, DN's Advisory Services team will review and analyze security protocols associated with each channel (self-service, branch, etc.). The team takes a consultative approach to addressing security concerns such as, internal security software updates, card reader upgrades and hard drive replacements.
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