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Think about the most common activities happening in your branches—and then look beyond simple deposits and withdrawals. By enhancing your self-service network and automating more transactions, you can free up staff time every day while giving consumers more choice, access and convenience.
Empower consumers to complete advanced transactions and serve on-us customers with the same care they’d receive at the counter. For example, they can split deposits across multiple accounts, cash checks, and pay loans or credit cards. You can also enable cardless transactions for a more modern, convenient experience.
Deliver exceptional service to consumers through video at the ATM. With direct core connectivity and a web-based, two-way interface to your contact centres, your associates can communicate in real-time to resolve issues, approve exceptions, authenticate users and provide help when it’s needed.
With ITMs, you can combine safe, one-to-one human support with a digital experience. Real-time communication can be delivered through a shared screen or chat, in the language selected by the consumer. That means customers get the right help at the right time—often beyond standard branch hours.
• Faster service, less branch traffic
• More transactions available at ATM
• Extended hours with live support
• Combine digital and in-person banking
• Transform existing fleet to ITM
• Real-time access to transaction data
• No need to host and maintain software
• Future-proof platform maintenance
• Leaner ITM to agent ratio
• Lessens capital expense
• Predictable operational costs
• On-us transactions routed to the core
Transaction Assist is the industry’s first on-demand assistance platform, delivered as part of a holistic managed service package. With core integration, it provides direct access to your full account portfolio and connects your ATMs to your contact centre—so consumers can receive personal video or chat assistance and exception support on demand.
Get Product CardWhether you want to deploy video remote tellers indoors or outdoors, DN Series offers a comprehensive range of devices that can be ITM-optimized for real-time interactive sessions—helping you serve consumers wherever they want to bank.
Offer a more convenient indoor self-service experience in strategic locations with the DN Series® 200, DN Series® 300 and DN Series® 400.
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Use drive-thru lanes for traditional teller transactions to free up in-branch time for higher-value conversations with customers by using the DN Series® 470 and DN Series® 490.
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Add video to new self-service or remote-branch models, bringing service to consumers in locations where a traditional full-service branch isn’t viable, with the DN Series® 430V.
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Download our white paper to learn how interactive, video-enabled ATMs help banks deliver personalized service while improving customer satisfaction and operational efficiency.
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BAS Transaction Assist is a Diebold Nixdorf Branch Automation Solution that enables financial institutions to better serve consumers through the ATM. It is a unique solution built with a direct connection to a financial institution’s core and a web-based two-way communication interface to their contact centers. This enables financial institutions to offer assistance to ATM users in the middle of a transaction or at the beginning. Through a shared screen function or chat, associates can communicate in real-time with consumers to resolve an issue, approve transaction exceptions, authenticate and/or give assistance without facilitating the entire transaction.
BAS Transaction Assist helps banks and credit unions extend teller services to the ATM, enabling advanced transactions to be completed outside traditional branch hours. This can improve service availability, support channel migration, and lower the cost of serving customers. Delivered as a managed service by Diebold Nixdorf, the solution provides a scalable, secure, compliant, and reliable way to expand service capabilities without adding operational complexity and having to manage the underlying infrastructure. Banks benefit from a predictable cost model, while customers gain greater flexibility in how and when they bank, driving increased satisfaction and loyalty.
BAS Transaction Assist empowers ITM features on DN Series® ATMs by integrating directly with core banking systems and connecting the ATM channel to a financial institution’s contact center. This comprehensive solution allows customers, whether they are in a lobby, at a drive-up, or using an outdoor terminal, to access a wide range of banking services—just as they would inside a traditional branch. As the industry’s first solution to offer on-demand assistance via live video or chat as part of a holistic managed service package, Transaction Assist combines seamless account access with real-time support. All these capabilities are hosted in Diebold Nixdorf’s industry-leading managed service environment, meaning minimal technology resources are required from your institution. This approach transforms the self-service fleet into a critical, secure, scalable, and reliable touchpoint for both customers and staff.