BANKEN
SMBs are an important client base. In many cases their business is still extremely cash heavy and they have a strong desire for cash services. Frictionless, cash-based journeys are important—and can help reduce cash-related costs, when migrated fully to self-service.
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Enhance and manage your consumers‘ journeys end-to-end with deeply personalized, consistent and seamless experiences across your channels.
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SMBs make up more than 90% of all companies worldwide and represent one fifth of global banking revenues. Are you meeting their specific needs?
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Adjustments to staffing models and processes go hand-in-hand with improvements to your customers' journeys. Ensure your staff journeys are equally frictionless.
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Focusing solely on meeting the short-term needs of customers is a missed opportunity. FIs seeking opportunity in the challenges of today will be using this new, more...
The stay-at-home orders have forced everyone to adapt to new ways of doing things. See how consumers, including some unexpected demographics, are changing their banking...
While fintechs have introduced new innovations to a staid industry, traditional FIs possess great assets that could allow them to surpass the success of fintechs. Here are...