Think about the most common activities happening in your branches—and then look beyond simple deposits and withdrawals. By enhancing your self-service network and automating more transactions, you can free up staff time every day while giving consumers more choice, access and convenience.
Empower consumers to complete advanced transactions and serve on-us customers with the same care they’d receive at the counter. For example, they can split deposits across multiple accounts, cash checks, and pay loans or credit cards. You can also enable cardless transactions for a more modern, convenient experience.
With ITMs, you can combine safe, one-to-one human support with a digital experience. Real-time communication can be delivered through a shared screen or chat, in the language selected by the consumer. That means customers get the right help at the right time—often beyond standard branch hours.
• Faster service, less branch traffic
• More transactions available at ATM
• Extended hours with live support
• Combine digital and in-person banking
• Transform existing fleet to ITM
• Real-time access to transaction data
• No need to host and maintain software
• Future-proof platform maintenance
• Leaner ITM to agent ratio
• Lessens capital expense
• Predictable operational costs
• On-us transactions routed to the core
Transaction Assist is the industry’s first on-demand assistance platform, delivered as part of a holistic managed service package. With core integration, it provides direct access to your full account portfolio and connects your ATMs to your contact centre—so consumers can receive personal video or chat assistance and exception support on demand.
Get Product CardWhether you want to deploy video remote tellers indoors or outdoors, DN Series offers a comprehensive range of devices that can be ITM-optimized for real-time interactive sessions—helping you serve consumers wherever they want to bank.
Offer a more convenient indoor self-service experience in strategic locations with the DN Series® 200, DN Series® 300 and DN Series® 400.
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Use drive-thru lanes for traditional teller transactions to free up in-branch time for higher-value conversations with customers by using the DN Series® 470 and DN Series® 490.
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Add video to new self-service or remote-branch models, bringing service to consumers in locations where a traditional full-service branch isn’t viable, with the DN Series® 430V.
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Download our white paper to learn how interactive, video-enabled ATMs help banks deliver personalized service while improving customer satisfaction and operational efficiency.
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