Case Study: Keeping Cash Moving More Efficiently Across South Africa

As South Africa continues to rely heavily on cash while customer expectations become more digital, Nedbank is modernizing its self-service and cash operations to reduce cost, improve efficiency and deliver greater value across its retail banking network.

The Challenge: Keep Cash in Motion While Reducing Cost and Risk

Cash remains an essential part of everyday banking in South Africa, but moving, storing and securing it is costly and complex. Nedbank wanted to keep more cash circulating within its own environment, reduce dependency on hosted cash centers and manage cash holdings with greater precision—while balancing security, reconciliation and customer protection.

The Solution: DN Series Cash Recycling, Branch Kiosks and Real-Time Estate Visibility

The Results: Greater Cash Efficiency, Lower Costs and Stronger Operational Control

Nedbank’s approach is delivering measurable impact across its cash ecosystem. Today, 36% of total cash dispensed through Nedbank ATMs is recycled cash, supported by on-device recycling, branch recycling and business cash collections routed to off-premises ATMs. These initiatives have contributed to a 41% reduction in retail cash center costs, while $220 million of the $610 million dispensed monthly now comes from recycled cash. Nedbank also achieved a 76% recycling rate on device deposits, helping reduce external cash movement while improving the economics of cash availability.

Download the full case study to see how Nedbank and Diebold Nixdorf are advancing cash recycling, modernizing branch self-service and improving operational efficiency across one of South Africa’s largest self-service banking networks.