Let’s look at an example to make this knowledge more tangible:

In the first image, you see a configuration of an ATM including the weekly utilization rates. This was a cash-in/ cash-out device with one deposit cassette and four dispense cassettes that all dispensed $20 notes. 

The deposit cassette filled up quite quickly and needed to be emptied every 5.1 days. The dispense cassettes, despite their high capacity, had to be refilled every 9.3 days. This led to about 71 CIT visits every year for this one ATM.

What was done to improve this configuration?
Cassette Chart 1
Two main changes were made: To stop the deposit cassette from filling up so quickly, a second deposit cassette was added, doubling the deposit capacity available and lowering the utilization to 77%.

By doing so, capacity for dispense was reduced. To prevent any issues that could arise from the higher pressure, a second denomination was added. Now two cassettes are dispensing $20 notes and one cassette dispensing $100 notes. Thanks to the addition of a higher-value denomination, the utilization rate of the dispense cassettes was reduced as well.

Twenty weeks after switching to the new configuration, this ATM required only 40 CIT visits per year – 31 visits less than previously. Additionally, the higher uptime at the ATM contributed to a 13% increase in weekly transactions.
Cassette Chart 2
Additionally, the deposit ratio of this device is now at 50%, which is ideal for enabling cash recycling.

Let’s have a look at that for a moment: The effect cash recycling can have on the utilization rates of an ATM is considerable. In a pilot program with a customer in the U.S., the switch from cash-in/cash-out to full cash recycling was estimated to lead to a reduction of CIT visits by 81%:
Cassette Chart
While not every case will have as big an impact as this, for ATMs with a good in-out ratio evaluating whether enabling cash recycling makes sense has a strong potential to improve ATM operations. But even if cash recycling is not on the table (yet) evaluating the efficiency of your current cassette configuration still provides you with improvement potential.

Diebold Nixdorf’s Advisory Services team specializes in analysis like this. If you’d like, we can look at your ATM fleet and evaluate if a change to a different configuration may make sense and if yes, what new configuration may be more profitable. If this sounds interesting to you, please contact your Diebold Nixdorf representative today.

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