Case Study: Modernizing a Community Banking Legacy

The Challenge: Modernize Convenience Without Losing Community Connection

To keep pace with changing client expectations, Thomaston Savings Bank is modernizing its self-service banking experience while preserving the trusted, personal service that defines its community banking model.

"We’re trying to reduce friction, to allow staff to spend less time on tasks and more time with their clients." said Patryk Krakowski, Vice President, Regional Manager, of Thomaston Savings Bank.

The Solution: DN Series Technology Backed by Monitoring, Maintenance and Security

The Results: More Confidence for Clients, Staff and the Business

The impact of the partnership is visible in both day-to-day operations and long-term strategy. Thomaston Savings Bank has seen improved ATM availability and reliability since upgrading to DN Series ATMs. For clients, that means more confidence that the ATM channel will be accessible when they need it. For employees, it means fewer distractions from service issues and more time to focus on client relationships.

Download the full case study or watch the video to see how Thomaston Savings Bank is modernizing self-service banking while preserving the trust, access and personal relationships that define its community banking model.