In a panel discussion, moderated by Arvin Jawa, Diebold Nixdorf's Vice President of Retail Strategy, with guests Brendan Witcher, VP Principal Analyst, Forrester Research; David Robertson, group IT Director, Co-op and Gerrit-Jan Steenbergen, CIO, A.S. Watson, DN looks to further the dialogue initiated in previous webinars shifting the focus on the “now” and moving the conversation to what’s “near” and “next” in the evolution of physical retail.
Consumers and their shopping journeys are at the forefront, which means retailers need to be prepared for continuous change and adaptability. This paper explores the iterative journey towards maximizing efficiencies and improving the consumer experience.
Retail will be one of the most disrupted industries over the next 10 years. While some changes will take place slowly, as an evolution, others—like those we’re experiencing today due to the pandemic—are more like a revolution.
Keep your stores relevant at the intersection of physical and digital consumer journeys
Make in-store shopping more convenient with speedier transactions, shorter lanes, fewer walkaways and more efficient allocation of staff.
Connect with your consumers at home, on-the-go or in-store. Provide a seamless, personalized customer experience.
Cater to the grab-n-go consumer with speed and convenience at your gas stations and convenience stores.