The pursuit of greater operational efficiency - while delivering a compelling consumer experience - remains a central priority for retail banking and a key focus for financial institution (FI) executives worldwide. Despite the digital shift, branches remain a cornerstone of the customer engagement strategy, serving as the primary consumer-facing hub for both transactions and relationship building.
Diebold Nixdorf Branch Automation Solutions enables FIs to improve the efficiency ratio and augment the consumer experience while enhancing their cash ecosystem, further automating processes, reducing operational costs, optimizing the branch network and driving customer loyalty.
Branch Automation Solutions are software-enabled managed services packages, that facilitate seamless, richer, and faster consumer journeys. The solutions combine self-service, branch and digital capabilities to nurture and grow customer relationships. This will drive new efficiency levels by ultimately merging branch technologies with the digital ecosystem, aligning with Diebold Nixdorf’s vision to seamlessly integrate all forms of transactions - both digital and physical.
These easy-to-adopt packages are tailored to market needs and divided into four operational domains that reflect the diverse strategic approaches of your journey toward managed services.
Consumers expect, at a minimum, banking services to be secure and accessible whenever they want. That said maximizing availability and security requires industry-specific expertise, mastery of advanced technologies, tested and proven processes and teams of specialists.
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As cash usage remains high, managing it across the self-service channel and the branch network represents a significant share of retail banking costs. Optimizing cash management, including meeting customer service levels and regulatory requirements, represents a sizeable opportunity to increase channel profitability.
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The self-service channel is a key enabler for FIs to deliver their branch automation and transformation strategy. Leveraging ATMs to automate consumer journeys and supporting advanced interactions can aide in migrating transactions from the teller. Entrusting an expert partner to manage all key operational functions can remove the complexity and maximize the channel’s value.
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Delivering a wider range of transactions and functionality on your self-service channel is now the minimum requirement. Modernizing the legacy environment, while disengaging from the financial and operational burden, future-proofs your payment channels and fast-tracks innovation. Achieve this without compromising compliance, security, reliability, or resilience.
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