Date: October 11, 2021
This Privacy Notice (“Notice”) explains how Diebold Nixdorf, Inc. and its subsidiaries and affiliates listed here (collectively, “Diebold Nixdorf,” “we,” “our” or “us”) collect, use, and disclose your personal data. This Notice also explains the rights and the choices you have related to your personal data and how to contact us regarding our privacy practices.
This Notice applies to personal data that we collect: (i) through Diebold Nixdorf websites, apps, portals, and other digital assets (the “Services”), and (ii) when you interact with us through other means than the Services, such as by telephone or at a trade event.
This Notice does not apply if you receive a separate privacy notice from Diebold Nixdorf that modifies or supplements this Notice. This Notice also does not apply if you enter into a contract with Diebold Nixdorf and the terms of the contract conflict with this Notice.
This Notice is separated into two parts. The first part provides general information applicable to all personal data subject to this Notice. The second part provides additional information about the processing of personal data that originates from certain countries. You can go to either part of the Notice, and any section within either part, by clicking on the links directly below.
General Information Applicable to All Personal Data: What Personal Data We Collect and How We Collect It | How We Use Your Personal Data | Who We Share Your Personal Data With | International Transfers | Links to Third-Party Websites, Apps, and Services | Security | Analytics and Advertising | Your Choices | Retention of Your Personal Data | Processing Personal Data of Customers and Business Partners | Changes to this Notice | Contact Us
Additional Information for Individuals in Certain Countries: European Economic Area and United Kingdom | Colombia | Brazil | Mexico | Singapore | Malaysia | Philippines | Australia | Canada | California
GENERAL INFORMATION APPLICABLE TO ALL PERSONAL DATA
WHAT PERSONAL DATA WE COLLECT AND HOW WE COLLECT IT
“Personal data” is any information that identifies you as an individual. It is also information that can identify you when combined with other information. We collect personal data in various ways depending on how you interact with us. Sometimes you provide us with your personal data, sometimes others (like your employer) provide us with your personal data, and other times we automatically collect your personal data.
Personal Data We Collect Directly From You
We collect personal data directly from you in different ways. For example, we collect personal data when you register for an account, subscribe to a newsletter or notification, submit a request, or register to attend a Diebold Nixdorf business or trade event. We also collect personal data directly from you in other ways, such as in connection with our products and services or a transaction with you, or if you call or email us.
The types of personal data that we collect from you depend on how you interact with us, our relationship with you, and the particular transaction. Generally, we collect the following personal data:
- Contact Details
Your name and your business and/or personal address, phone number, and email address
- Login Information
Your username and password
- Data that Identifies You
Your employer or the name of the business that you represent, job title, tax identification number, information about your preferences (e.g., preferred methods of communication and language), and similar data
- Financial Information
Your payment card details
Records of our communications, records of products and services you purchase, records of events you have attended, and records of your responses to customer feedback surveys and market research
- Personal Data You Choose to Provide Us
Personal data that you choose to provide us, including in your communications or chat dialogs with us or when you make a service request
Personal data that we collect when we monitor or record our service or support interactions with you, such as telephone recordings, screenshots, and online chat logs
When you are asked to provide personal data, you may decline. We will indicate if it is necessary to provide personal data. If you choose not to provide personal data that we request, we may not be able to provide you the relevant products or services or a particular feature on the Services.
Personal Data We Collect From Others
We collect personal data about you from others, including from social media platforms and other third parties. For example, we receive information about you when you interact with our pages, groups, accounts, or posts on social media platforms.
Your employer (or an entity that you have contracted with) may provide us your contact details (i.e., your name, job title, business email address, business physical address and/or your business or personal phone number) in order for us to provide the services we have contracted to provide.
If you provide any personal data to us, or permit us to collect any personal data, relating to another person, you are telling us that you have the authority to share that personal data and permit us to use the personal data in accordance with this Notice.
Personal Data We Automatically Collect
When you interact with the Services, we and our service providers may collect personal data about you through automated means such as cookies, web beacons, pixels, software development kits (SDKs), and other tracking technologies (collectively, “tracking technologies”).
The personal data that we and our service providers may automatically collect includes:
- Device and Browser Information
Technical data about your device and browser, such as device type, browser type, IP address, operating system, device identifier, advertising identifier, geographical area, and time zone setting
- Information About How You Interact With Us
Technical data about your usage of the Services and how you interact with our digital advertisements and promotions, such as referring URLs, content viewed or downloaded, features used, links clicked, and times of interactions
Please read our Cookie Notice for more information about our use of tracking technologies and the choices you have related to these tracking technologies. You can also customize your settings at any time by clicking on the “Cookie Preferences” link at the bottom of our website pages or in the app menu. Your browser may also allow you to adjust settings to accept or reject cookies. Please see “Your Choices” below for more information. In certain cases, if your browser does not accept our cookies, you may not be able to access certain parts of our Services. We currently do not respond to “Do Not Track” browser signals.
HOW WE USE YOUR PERSONAL DATA
We use your personal data to conduct our business – this includes managing our business relationships, monitoring access to the Services, managing safety and security risks, and complying with our legal obligations.
The purposes for which we use your personal data will depend on the type of personal data collected and the context in which it was collected. However, the primary purposes for which we use your personal data include:
Developing and managing our business relationships. For example, we may use your personal data to: provide the Services; generate leads; deliver our products or services or carry out transactions, including processing payments and providing support; send you technical notes, updates, security alerts, and administrative messages; provide information that you or a business partner requests, including pricing information, technical data, invoices, or shipping or product information; communicate with you and respond to your questions, comments, or requests; manage complaints and undertake remediation activities; maintain and administer your account; tailor the Services’ experience and content based on your interests and preferences; provide newsletters and notifications you subscribe to; and negotiate, manage, and fulfill our contracts with our business partners.
Improving our products and services. For example, we may use your personal data to: analyze how the Services are being accessed and used in order to improve your experience on the Services and the functionalities offered through the Services; improve the products and services we offer and develop new products, services, and offerings; review recordings or screenshots of interactions with customers for training and quality assurance; conduct market research; and conduct surveys or obtain your feedback.
Advertising and marketing purposes. For example, we may use your personal data to: send promotional communications; inform you about our products, services, and offerings that we believe you or your business might want to hear about; analyze the characteristics of visitors to the Services; measure the effectiveness of our marketing campaigns and advertising; and invite you to events, product launches, and industry meetings that may interest you.
Administrative and internal business purposes. For example, we may use your personal data to: manage internal operations, such as troubleshooting, data analysis, testing, research, statistical, and survey purposes; and analyze, manage, and improve our businesses, including conducting audits and identifying usage trends.
Managing shareholder relationships. For example, we may use your personal data to communicate with shareholders and undertake shareholder transactions.
Protecting Diebold Nixdorf. For example, we may use your personal data to: maintain the security and integrity of the Services and our products and services; detect, prevent, and respond to fraud and other illegal activity on the Services; and detect and prevent security incidents.
Legal and compliance purposes. For example, we may use your personal data to: comply with our legal, regulatory, and risk management obligations; respond to requests from governmental and public authorities; enforce our terms of service and other contractual agreements; detect, prevent, and respond to intellectual property infringement, violations of law, or other misuse of our products or services; protect our rights or property, or your or others’ health, safety, welfare, rights, or property; and establish, exercise, and defend legal and contractual claims.
We may also use your personal data for other uses consistent with the context in which the information was collected or with your consent.
WHO WE SHARE YOUR PERSONAL DATA WITH
We share your personal data as follows:
- With your consent or at your direction.
- Within the Diebold Nixdorf group of companies , including Diebold Nixdorf subsidiaries and affiliates located in countries other than the country where your personal data was collected. When we share personal data among Diebold Nixdorf companies, we will use your personal data in a manner consistent with this Notice.
- With third parties who provide services we use to run our business such as website hosting, data analysis, information technology and related infrastructure provision, customer support services, email delivery, and advertising and marketing services.
- With our professional advisors such as our auditors or lawyers.
- With third parties with which we collaborate or partner, including authorized distributors and channel partners.
- With your employer or an entity with which you contracted. For example, your employer may request a list of its users for the Services.
We also share your personal data as we believe to be necessary or appropriate:
- To comply with applicable laws and regulatory and reporting obligations (which may include laws outside the country where we collected your personal data), to respond to requests from public and governmental authorities (which may include authorities outside the country where we collected your personal data), to cooperate with law enforcement, to respond to a subpoena, warrant or court order served on us, or for other legal reasons.
- To detect, prevent, or respond to fraud, illegal activity, or intellectual property infringement.
- To enforce our terms and conditions and agreements.
- To protect our rights, privacy, safety, security, or property or those of our employees, users, or any third party.
- For the establishment of defenses or claims in any legal action or dispute involving Diebold Nixdorf or any of our officers, directors, employees, agents, contractors, or partners.
In addition, we may use, disclose, or transfer personal data to a third party in connection with any business transaction, reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Diebold Nixdorf is a multinational company. For the purposes set out in this Notice, we may need to transfer your personal data within the Diebold Nixdorf group of companies and to third parties located outside the country where we collected your personal data. These countries may have different data protection laws and requirements than the country from which we collected your personal data. In those instances, your personal data may be subject to the laws of other countries regarding disclosure to the government, courts, law enforcement, and regulatory authorities. Please see “Additional Information” below for more information about the transfer of your personal data in certain countries.
LINKS TO THIRD-PARTY WEBSITES, APPS, AND SERVICES
The Services may contain links to other websites, apps, or services that are not covered by this Notice, including plugins from social media platforms and other third parties. An example of a social media plugin is the Facebook “Like” button. These links and plugins are provided for your convenience and information. We do not own or operate these third-party websites, apps, services, or social media platforms. We are not responsible for and do not control any third party’s data collection or privacy practices. The inclusion of links to third party websites, apps, or services does not imply endorsement of the linked site or service by us or by our affiliates or subsidiaries. We encourage you to review the privacy policies or notices on these third-party websites, apps, services, and social media platforms before submitting any personal data.
We maintain physical, technical and organizational safeguards to protect the confidentiality, security, and integrity of your personal data. Although we use security measures to help protect your personal data against unauthorized disclosure, misuse, or alteration, no data transmission or storage system can be guaranteed to be 100% secure.
ANALYTICS AND ADVERTISING
We use third-party analytics, including Google Analytics, to better understand how users engage with the Services. The information collected by the tracking technologies about your interactions with the Services is used to assess how often you visit the Services, what pages you view when you visit the Services, and what other websites you visited before coming to the Services. For more information on Google Analytics’ privacy practices, please visit https://support.google.com/analytics/answer/6004245. You may prevent Google Analytics from recognizing you on the Services by opting out of the use of such cookies or deleting or disabling cookies from the Services. For more information, see “Your Choices” below.
We work with third parties to present advertisements and engage in data collection, reporting, and ad delivery and response measurement on the Services and on third-party websites across the Internet and apps over time. These third parties use tracking technologies to perform this activity. They also obtain information about apps you use, websites you visit, and other information from across your devices and browsers in order to help serve advertising that will be more relevant to your interests on and off the Services and across your devices and browsers. This type of advertising is known as interest-based advertising. They also use this information to associate various browsers and devices together for the purpose of interest-based advertising and other purposes like analytics. For more information on your options related to the use of your information, see “Your Choices” below.
You have certain choices about how your personal data is processed.
Marketing communications. To opt out of receiving email marketing communications, you can follow the "unsubscribe" instructions provided in any marketing email you receive from us. If you previously chose to receive push notifications on your mobile device from us, but no longer wish to receive them, you can manage your preferences through your device or app settings, depending on the type of device. You can also update your preferences in your account or submit a request to firstname.lastname@example.org.
Cookie Preferences. You can customize your settings at any time by clicking on the “Cookie Preferences” link at the bottom of our website pages or in the app menu.
Opt-Out of Tracking Technologies. In addition to the ability to opt-out from the use of certain tracking technologies through the settings under “Cookie Preferences,” you have the following options:
- Regular cookies generally may be disabled or removed using tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options,” “tools,” or “preferences” menu of your browser. You may also consult the browser’s “help” menu. You can learn more about cookies and how to block cookies on different types of browsers by visiting https://www.allaboutcookies.org. Please be aware that if you disable or remove these technologies, some parts of the Services may not work and when you revisit the Services, your ability to limit browser-based tracking technologies is subject to your browser settings and limitations.
- You have the ability to opt-out of interest-based advertising from third-party advertisers who are members of the Network Advertising Initiative (NAI) by visiting http://optout.networkadvertising.org/. You may also opt-out of receiving targeted advertisements from other companies that perform interest-based advertising services via the Digital Advertising Alliance (DAA) site at https://optout.aboutads.info/ or in Europe, the European Interactive Digital Advertising Alliance (EDAA) at https://youronlinechoices.com/. Opting out of interest-based advertising does not mean you will no longer see advertising online but it does mean that the companies from which you opt-out will no longer show ads that have been tailored to your interests.
- You may have more options to control tracking technologies depending on your mobile device and operating system. For example, most device operating systems (e.g., iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provide their own instructions on how to limit or prevent the delivery of tailored in-application advertisements. You should review the support materials and/or the privacy settings for your operating system to learn more about these features.
RETENTION OF YOUR PERSONAL DATA
We will retain your personal data for as long as is necessary for the purposes described in this Notice, or as otherwise permitted or required under applicable law. To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of the data; the purposes for which we process the data and whether we can achieve those purposes through other means; and the applicable legal requirements. This means that the retention periods will vary for different types of personal data.
PROCESSING PERSONAL DATA OF CUSTOMERS AND BUSINESS PARTNERS
There may be instances where this Notice does not apply to the processing of your personal data or where there are other policies that control the processing of your personal data.
We may collect your personal data pursuant to a contract we have with a commercial customer (“Customer”). In that case, we must process personal data in accordance with the instructions from our Customer, which is ultimately the business responsible for determining how your personal data will be processed. If you are contacting us in connection with personal data that we process for a Customer, we encourage you to review the Customer’s privacy notice to understand how personal data is processed.
Also, some of our products and services (“B2B Services”) are intended for use by our Customers, distributors, suppliers, vendors, and other business partners (“B2B Business Partners”), and your use of such products and services will be administered by our B2B Business Partners. In such cases, authorized personnel at your employer (or an entity with which you have contracted) may have access to your personal data collected by these B2B Services, and your employer (or an entity with which you have contracted) may have policies applicable to your use of the B2B Services. We are not responsible for such policies, which may be different from this Notice. If your employer (or an entity with which you have contracted) is administering your use of a B2B Service, please contact such entity with any privacy questions related to your use of that B2B Service. If there is a conflict between this Notice and an agreement between Diebold Nixdorf and a B2B Business Partner, then the agreement between Diebold Nixdorf and the B2B Business Partner will control.
CHANGES TO THIS NOTICE
We may make changes to this Notice at any time. When we make changes to this Notice, we will revise the “Effective Date” at the top of this Notice. If the changes are material, we will provide a more prominent notice on our corporate website.
If you have any questions about this Notice or about how we process your personal data, you may contact us at email@example.com or by writing to us at:
Diebold Nixdorf, Inc.
Attn: General Counsel
5995 Mayfair Road
North Canton, Ohio 44720