Case Study: How GHS Federal Credit Union Transformed Branch Operations for Growth

The Challenge: Improving Branch Efficiency and Member Service

With its expanding membership, GHS Federal Credit Union needed to improve branch efficiency and reduce the burden of manual cash handling. Member Service Representatives (MSRs) were spending too much time on cash transactions, affecting their ability to build relationships with members.

The Solution: Automated Cash Handling for Greater Efficiency

Results: Increased Efficiency and Member Satisfaction

The implementation of Diebold Nixdorf’s solutions improved efficiency at GHS Federal Credit Union. With faster processing and reduced time spent on cash handling, MSRs could serve more customers and deliver better services.

Ready to learn more? Read the full case study or watch the video to learn how GHS Federal Credit Union improved branch operations.