Case Study: Improving Availability and Client Access for South Africa’s Largest Retail Bank

The Challenge: Expand Cash Access Without Expanding the Footprint

Capitec’s growth created rising demand for deposits and other everyday cash transactions, especially during peak periods. The bank needed a self-service strategy that would add capacity inside existing retail environments, strengthen availability and convenience at scale, and support its broader digital-first approach to long-term cash transformation.

The Solution: Compact DN Series Devices and Vynamic Software at Scale

The Results: Greater Capacity, Stronger Availability and Better Client Outcomes

The impact is visible in both client experience and operational performance. Compact DN Series devices enabled Capitec to add more self-service touchpoints within existing retail space, helping reduce queue pressure while improving availability and throughput. Clients gained more reliable everyday access to cash, with fewer disputes and a better service experience, while Capitec strengthened the foundation for more predictive, data-driven and automated cash operations.

Download the full case study to see how Capitec and Diebold Nixdorf improved availability, expanded client access and advanced cash modernization across one of South Africa’s largest self-service banking networks.