Simplifying Your Operations. Protecting Your Investment.
Many FIs operate mixed fleets with ATM and Teller Cash Recycler (TCR) devices from multiple original equipment manufacturers (OEMs), which can add complexity, cost, and operational friction. HTx acts as one trusted partner to maintain your entire multivendor environment. Our turnkey approach streamlines operations and provides consistent service quality across every branch and device in the U.S.
With HTx, you gain a single accountable service provider committed to maximizing availability and simplifying day-to-day operations.
A unified support model eliminates the need to manage multiple vendors. Benefit from one consistent point of contact, one ticketing process, and one team accountable for keeping your fleet performing.
HTx technicians service all ATM and TCR models, completing first-line and second-line maintenance in a single visit, when required. This minimizes disruption and accelerates issue resolution.
Your maintenance plan is aligned to your operational priorities and business goals, ensuring maintenance fully supports your strategy.
Gain from market-leading SLAs with strong first-time fix rates and rapid response enabled by dense national coverage.
A proven, structured transition model ensures quick startup and uninterrupted operations.
Transparent pricing supports accurate budgeting and eliminates surprises.
• Jam clearance, foreign object removal, and minor malfunction resolution
• Simple component replacement requiring no specialized tools
• Device rebooting or resetting
• Consumable replacement such as paper or ink — depending on contract term
• Remote diagnosis and resolution when possible
• On-site technical repair and defective component replacement
• Hardware and software issue resolution
• Software configurations reload
• Annual preventive maintenance for every ATM and TCR
For more details about Multivendor Maintenance, read the product card.
Download NowAs an organization spun off from a bank and now part of Diebold Nixdorf, HTx combines deep industry experience and operational discipline with an agile, start-up and customer-centric mindset. That is why the largest U.S. banks continue to trust us with their operations.
