Higher Availability and Performance Deliver a Superior Customer Experience

The ATM is a powerful channel that sits at the intersection of your customers’ physical and digital financial lives. If offers an unparalleled opportunity to strengthen and expand the relationship with your clients and acquire new ones. Fleet availability is key—and that’s what drives us. Our flexible range of first and second line maintenance service plans gives you the choice to select the right level of assistance for your needs.

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TSIA Award

First Line and Second Line Maintenance

DN AllConnect First Line and Second Line Maintenance Services cover everything from simple, regular tasks for the upkeep of your ATM fleet to the resolution of any type of hardware-related incident, remotely or through the visit of a service technician.

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TSIA Award

Second Line Maintenance

DN AllConnect Second Line Maintenance Services is data-driven and powered by actionable insights. We fix incidents faster and schedule predictive maintenance service calls to ensure the highest level of availability and performance.

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Shifting the Paradigm from Reactive to a Truly Predictive Service Model.

The core enabler of our services leverages decades of unmatched engineering experience, a unique global knowledge base, as well as the application of the latest developments in technologies such as IoT, machine-learning and AI.

 

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TSIA Award

2021 STAR Award for Best Practices in the Delivery of Field Services

Diebold Nixdorf’s digitally-enabled connected services were recognized by the Technology & Services Industry Association (TSIA) in September 2021, following a recent milestone of surpassing 100,000 devices connected to DN AllConnectSM Data Engine

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