Maintenance & Availability Services

Award winning, digitally-enabled maintenance for your ATM Fleet

Drive the highest ATM availability and delight consumers while optimizing operational efficiencies. Our powerful DN AllConnectSM Data Engine leverages real-time, IoT (Internet of Things) connections from deployed devices to offer an industry first and award-winning service model that is truly predictive and data-driven. Discover how we’re transforming services.

TSIA Award

Our Outstanding Business Benefits Come Standard

Powered by Data-Driven Intelligence

Built-in house, DN AllConnectSM Data Engine produces actionable service insights from a combination of decades of unmatched engineering experience and a unique global knowledge base, as well as always-on device connectivity.

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World-Class Services Framework

With global coverage, we offer best-in-class, consistent quality of service everywhere. We operate a standardized, streamlined incident management process leveraging global IT infrastructures and ongoing technician training.

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Performance that Meets Your Needs

We are committed to guaranteeing a jointly-agreed availability level and always strive to exceed it, so you can delight customers, grow revenue, lower total cost of ownership and increase efficiencies with peace of mind.

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Maximized Availability and Performance

Welcome to a game-changing way of maximizing uptime and optimizing user experience. DN First Line and Second Line Maintenance Services cover everything from the most mundane (but critical) activities to the resolution of any type of hardware-related incident.

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TSIA Award

2021 STAR Award for Best Practices in the Delivery of Field Services

Diebold Nixdorf digitally-enabled connected services were recognized by the Technology & Services Industry Association (TSIA) in September 2021. The STAR awards are one of the world’s highest honors in the technology and services industry.

The award followed Diebold Nixdorf’s recent milestone of surpassing 100,000 devices connected to the DN AllConnectSM Data Engine.

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Insights

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