Once banks move away from channel-centric approach that stifles innovation, they'll offer dynamic digital ecosystems that match customers' need for "always on" solutions.
Digital & automated transactions are growing, but banks can still provide unique experiences while maximizing opportunities to cross-sell & reinforce cross-channel richness.
Innovation, immediacy, flexibility, and interoperability are vital in the instant payments industry. Asia-Pacific leads with common standards and growing cross-border transactions.
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