Case Study: Bank Invests in Cash Recycling Technology

As cash remains a vital payment method in Poland, the bank needed to modernize its cash-handling processes to improve efficiency, reduce operational costs, and enhance customer satisfaction.

The Challenge: How to Keep Pace with the Growing Cash Market
The bank faced several challenges, including rising cash handling costs, the need to meet customer’s expectations for 24/7 cash availability and the necessity of maintaining operational efficiency while adapting to evolving cash dynamics in Poland. To remain competitive, the bank needed a solution that would not only optimize cash circulation but also reduce operational expenses.

The Solution: State-of-the-Art Cash Recycling ATMs and Technology-driven Efficiencies

Security and convenience were also key priorities in the modernization effort. Recognizing the diversity of its customer base, the bank introduced multilingual ATM software that supports English, Polish, German, and Ukrainian.

The Result: Significant Improvements in Customer Satisfaction and Operational Efficiency
The partnership with Diebold Nixdorf delivered significant improvements in customer experience and operational efficiency. By modernizing its self-service network, the Cooperative Bank of Kielce was able to offer customers uninterrupted 24/7 access to cash, meeting the high demand for reliable financial services. By investing in Diebold Nixdorf’s cash recycling technology, the bank has not only optimized its operations but also established a scalable solution that supports future growth.

Ready to learn more? Download the full case study now and explore how the bank streamlined its operations and created a scalable solution that will support future growth.