At Intersect, Diebold Nixdorf’s customer conference, leaders from three forward-thinking financial institutions—Banco Popular, Texas Dow Employees Credit Union (TDECU), and First Horizon—shared how they are transforming ATM availability and security into strategic advantages.
Here’s what we learned from their journeys.
Shared Lessons from the Panel
- Availability and Security Go Hand-in-Hand. All panelists agreed that these two pillars are inseparable in today’s environment. Customers expect 24/7 access—and zero tolerance for breaches.
- Managed Services = Staff Augmentation. Whether it’s a fleet of four or 400, DN Managed Services allows institutions to do more with less, focusing internal resources on strategic initiatives.
- The ATM Is a Digital Channel. No longer just a cash dispenser, the ATM is a branded, interactive touchpoint. Treating it as part of the digital ecosystem unlocks new value.
- Customer Silence Speaks Volumes. As Moises put it, “It’s a thankless job.” But when complaints disappear, it’s a sign that availability and security are working as intended.
Final Thoughts
The panelists’ experiences underscore a powerful message: modern ATM operations require modern solutions. By embracing DN Managed Services, financial institutions can enhance customer trust, reduce operational burdens, and stay ahead of evolving threats.
Managed Services is the heart of Diebold Nixdorf’s new
Branch Automation Solutions (BAS) portfolio. BAS isn’t just about technology; it’s about transforming the customer experience, driving efficiency and delivering “as a service” flexibility that helps financial institutions adapt in real time.
Looking to improve your ATM availability and Security?
Read the full perspective paper to learn how leading instructions are optimizing operations.
