Blog: Advancing Banking Services Through Innovation

In a recent interview with Global Banking & Finance Review, Frank Baur, Diebold Nixdorf’s Executive Vice President for Operational Excellence, shared how AI, automation, and managed services are playing a central role in helping banks maximize the return from their self-service channels.

According to Baur, whether it’s installing new devices, optimizing cash replenishment, or preventing service disruptions through AI-driven diagnostics, DN enables banks to shift away from complex, in-house management models and move toward simplified, scalable managed services.

Baur also touched on DN’s global service framework, which is at the heart of this transformation and combines consistent quality with local flexibility. Powered by a real-time data intelligence platform, he said, “it leverages real-time, Internet of Things (IoT) connections from deployed devices, continually analyzing data collected, identifying and tracking patterns. The outcome is that incidents are resolved faster, with industry-leading first-time fix rates, and some impending failures are detected and fixed before they occur. Ultimately maximizing end-user availability.” 

Additionally, he said that with growing pressure to reduce costs, meet regulatory requirements, and offer more seamless experiences, many banks are rethinking how they manage their self-service ATM channels. Diebold Nixdorf’s solutions help financial institutions of all sizes improve service availability, enhance security, and enable innovation—without adding operational complexity.

To learn more on how Diebold Nixdorf is shaping the future of banking, contact us here or read the full transcript of the interview in Global Banking & Finance Review.