Think about the most common activities happening in your branches—and then look beyond simple deposits and withdrawals. By enhancing your self-service network and automating more transactions, you can free up staff time every day while giving consumers more choice, access and convenience.
Empower consumers to complete advanced transactions and serve on-us customers with the same care they’d receive at the counter. For example, they can split deposits across multiple accounts, cash checks, and pay loans or credit cards. You can also enable cardless transactions for a more modern, convenient experience.
Deliver exceptional service to consumers through video at the ATM. With direct core connectivity and a web-based, two-way interface to your contact centres, your associates can communicate in real-time to resolve issues, approve exceptions, authenticate users and provide help when it’s needed.
With ITMs, you can combine safe, one-to-one human support with a digital experience. Real-time communication can be delivered through a shared screen or chat, in the language selected by the consumer. That means customers get the right help at the right time—often beyond standard branch hours.
• Faster service, less branch traffic
• More transactions available at ATM
• Extended hours with live support
• Combine digital and in-person banking
• Transform existing fleet to ITM
• Real-time access to transaction data
• No need to host and maintain software
• Future-proof platform maintenance
• Leaner ITM to agent ratio
• Lessens capital expense
• Predictable operational costs
• On-us transactions routed to the core
Transaction Assist is the industry’s first on-demand assistance platform, delivered as part of a holistic managed service package. With core integration, it provides direct access to your full account portfolio and connects your ATMs to your contact centre—so consumers can receive personal video or chat assistance and exception support on demand.
Get Product CardWhether you want to deploy video remote tellers indoors or outdoors, DN Series offers a comprehensive range of devices that can be ITM-optimized for real-time interactive sessions—helping you serve consumers wherever they want to bank.
Enable extended hours and social distancing, making the self-service experience more convenient. Learn how the DN Series® 200 & DN Series® 400 can be optimized for ITM.
Learn More
Utilize drive-thru lanes for traditional teller transactions—freeing up in-person branch visits for more value-added interactions. Learn how the DN Series® 470 & the DN Series® 490 can be optimized for ITM.
Learn More
Incorporate video in new, self-service- remote branch models that offer a new solution where a traditional full-service branch isn’t viable. Learn how the DN Series® 430V can be optimized for ITM.
Learn More
Download our white paper to learn how interactive, video-enabled ATMs help banks deliver personalized service while improving customer satisfaction and operational efficiency.
Credit unions and community banks face growing pressure to modernize. Explore how branch automation enables them to deliver digital convenience and local trust to consumers.
Credit union leaders share how video-assisted banking and hybrid branch models help to improve member experience, optimize staffing, and enable scalable, future-ready...
Watch how America First Credit Union modernized its payments platform to enhance member experience through Diebold Nixdorf’s innovative self-service and technology solutions.
