816 Audio System

816 Audio System

The 816 Audio™ System delivers clear audio communications that virtually eliminate feedback for more efficient, consumer-friendly transactions at the drive-up.

Additional Information

Diebold 816 audio system

Features & Benefits

ENHANCE EFFICIENCY

  • Connect up to eight operators with as many as 16 consumers using advanced full-duplex audio communication
  • Control communications with various consumer touch points through the system’s Audio Control Module (ACM)
  • The 816 Queuing Solution option distinguishes the order in which consumers arrive for greeting and VAT carrier arrival in order to ensure all consumers are serviced in a timely manner

CONSUMER FRIENDLY

  • Superior two-way, full-duplex communication between teller and consumer
  • Eliminate disruptive feedback with enhanced electronic audio circuitry that filters the human voice from ambient noise

USER-FRIENDLY AUDIO CONTROLS FOR SIMPLE DRIVE-UP
MANAGEMENT

The ACM enables the operator to easily control communications with various customer points by selecting and deselecting locations. ACMs feature a built-in microphone and speaker, but can interface with auxiliary input or output devices such as wireless or wired headsets.

A simplified one-to-one ACM model also exists to facilitate conversation between a single operator and a single customer point.

OPTIONAL TECHNOLOGY FOR ADDED COMFORT AND CONVENIENCE

A variety of optional components are available to make the 816 Audio System more pleasant, private and efficient.

These items include:

  • Privacy headsets that allow operators and customer to discuss confidential information without relying on speakers
  • Wired headsets with built-in sound conditioning functionality and volume, muting and headset-selector controls
  • Wireless headset systems that include a cordless remote unit, base unit and three headset-wearing styles; headsets feature digitally encrypted transmissions for added security, a variety of sound quality enhancements and conferencing functionality, providing more freedom of movement around the workstation
  • External call chimes that emit doorbell-like chimes to alert operators of customer arrival while an ACM is unattended
  • We provide the input for audio or video advertising at a customer point to provide increased marketing/ merchandising value during transaction processing wait time

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