Banking Insights

April 10, 2023  |  by Jerome Amara

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

January 23, 2023  |  by Arturo De La Rosa

The shift to an ATM operating model that is dynamic, right-sized, demand-based, focused on removing silos and connecting channels, delivers a more seamless and positive customer experience.

November 07, 2022  |  by Bill Acheson

With the right strategy and operating model, financial institutions can reduce total cost of ownership (TCO) and bring their ATM channel to the next level delivering a compelling consumer experience and business growth.

October 24, 2022  |  by Diebold Nixdorf

What kind of emotions, or motivations, impact customer journeys? Think about confidence and trust where high availability, high security and personalization would differentiate you from your competition and build appeal and loyalty, on the consumer’s terms.

October 17, 2022  |  by Diebold Nixdorf

Learn how Valiant Bank AG expanded its digital roadmap and strengthened customer relationships with Diebold Nixdorf's ATM-as-a-Service solutions.

September 08, 2022  |  by Louise Coles

In addition to changing consumer behavior and the rise of challenger banks, digitization through data is playing a crucial role in the changes that are happening in the banking industry. In this blog we explore three drivers that are contributing to a more dynamic marketplace.

September 01, 2022  |  by Scott Anderson

Let’s face it, gaining product information and advice, developing a financial plan and completing the transactional tasks required for one’s daily financial wellbeing won’t ever be as emotionally gratifying as other aspects of our daily lives. …or could it be?

August 30, 2022  |  by Diebold Nixdorf

Jackpotting at the ATM is a global problem. To combat this type of attack, the CEN/XFS committee will publish a new security standard later this year called End-to-End (E2E) Cash Authentication. We talked to three security experts to find out what we might expect from this new standard.

May 31, 2022  |  by Diebold Nixdorf

Learn how FOREX partners with Diebold Nixdorf to drive digital transformation and enhance customer experience.

May 09, 2022  |  by Thomas Karakalos

An open ecosystem enables financial institutions to unlock value and new opportunities within the self-service channel, creating a path to partnerships that are integral to building new products, services and functionality.