Valiant Bank AG, a leading Swiss financial services provider, has made significant strides in enhancing its digital services and improving customer relationships. The bank can be found locally in 14 provinces but is present across Switzerland thanks to its innovative digital services.
Through a long-standing partnership with Diebold Nixdorf, Valiant Bank has successfully leveraged ATM-as-a-Service (ATMaaS) solutions to simplify operations, ensure high availability, and strengthen its presence across Switzerland.
The Challenge: Expanding Digital Services While Maintaining High Availability
As Valiant Bank AG advanced its digital transformation, it faced several challenges in meeting growing customer expectations. The bank aimed to expand its ATM network, with a strong focus on off-premises locations, while also optimizing the digital banking experience. To remain competitive, it needed to streamline operational processes, including ATM management, cash handling and service continuity. Security and regulatory compliance were also key priorities.
The Solution: ATM-as-a-Service to Drive Efficiency and Reliability
To support the bank’s digital roadmap and address its operational challenges, Diebold Nixdorf delivered a comprehensive
ATMaaS solution. This included the deployment and installation of
ATMs across the bank’s network, including third-party locations, with full lifecycle management of both hardware and software. Diebold Nixdorf also provided 24/7 monitoring and rapid incident resolution for its entire fleet of ATMs, ensuring
uninterrupted access to ATMs for customers.
