Case Study: Valiant Bank AG Expands Digital Strategy and Strengthens Customer Relationships

October 17, 2022 | DIEBOLD NIXDORF

To give its customers the best possible banking experience, Valiant Bank AG is investing significantly in the expansion of its digital offering – its online services, a new app and the optimization of its operating processes. At the same time, the bank offers its customers personal advisors at its local branches. Its new branch strategy relies on a hybrid model that cleverly combines the expansion of a self-service offer and digital services with dedicated personal consulting options. The bank collaborated with Diebold Nixdorf on the development and implementation of its digitalization strategy, support for their hybrid delivery model, as well as the holistic operation of their self-service channel through ATM-as-a-Service solutions. With DN AllConnect Managed Services^SM, Valiant Bank AG has reduced process complexity and is able to ensure cash availability of nearly 100% while offering consistently high ATM availability with an average of 99.5% uptime.

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It’s been a long time since one of our ATMs ran empty. Our cash availability is close to 100%. Technical faults are also rare, and they’re rectified quickly by Diebold Nixdorf when they do occur. Intelligent recovery processes ensure consistently high system availability. With an average of 99.5%, our rates are among the best in the industry

André Bodmer

Head of Customer Center, Valiant Bank AG

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Hear how Diebold Nixdorf and Valiant Bank AG have been partnering since 2006, and the bank relies on its collaboration with Diebold Nixdorf for the development and implementation of its digitalization strategy.

Case Study: Valiant Bank AG Expands Digital Strategy and Strengthens Customer Relationships

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