Robert Daniel
Vice President, ATM Principal Product Owner, Fifth Third Bank
Dave Ober
Global Operations Solutions—Software SME, Diebold Nixdorf
What do you find most interesting about how monitoring and management have evolved over time? ATM monitoring and management has migrated from being reactive to a more predictive and proactive style that prevents problems from occurring in the first place. Monitoring has evolved from a reactive process to a proactive and predictive maintenance strategy where issues are resolved before major downtime can occur.
What is the next big step in the evolution of atm monitoring and management? Many banks and FIs have consolidated branches and are driving customers to use more automation. This means that it will be more critical to ensure that ATMs are available 24x7. Cloud-based monitoring is the future. It cuts costs, saves time, and boosts reliability, especially when combined with AI analytics for smarter remote self-service management.

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