Availability is a top priority for financial institutions, but many lack the insight and automation needed to reach 98%+ uptime. As banking shifts toward self-service, remote resolution and real-time diagnostics are essential to keeping devices up and running 24/7.
| Robert Daniel Vice President, ATM Principal Product Owner, Fifth Third Bank |
Dave Ober Global Operations Solutions—Software SME, Diebold Nixdorf |
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| What do you find most interesting about how monitoring and management have evolved over time? | ATM monitoring and management has migrated from being reactive to a more predictive and proactive style that prevents problems from occurring in the first place. | Monitoring has evolved from a reactive process to a proactive and predictive maintenance strategy where issues are resolved before major downtime can occur. |
| What is the next big step in the evolution of atm monitoring and management? | Many banks and FIs have consolidated branches and are driving customers to use more automation. This means that it will be more critical to ensure that ATMs are available 24x7. | Cloud-based monitoring is the future. It cuts costs, saves time, and boosts reliability, especially when combined with AI analytics for smarter remote self-service management. |
