Self-service in retail is no longer a novelty—it’s a necessity. But while nearly every retailer has implemented some form of self-checkout, few have mastered it.
The Self-Service Excellence Benchmark Report, developed in partnership with Incisiv, a recognized leader in retail industry research, is based on:
- 131 retail executives across North America
- 2,533 consumers representing diverse shopping behaviors
- Real-world performance data from leading retailers
This combination of executive insights, consumer sentiment, and operational benchmarks makes this report one of the most authoritative resources on self-service excellence. Discover how market leaders are turning self-service into a competitive advantage and why others are falling behind.
