Our Maintenance Services team is at the ready when your checkout, self-service, mobile or critical infrastructure solutions require skilled, on-site service. Our comprehensive portfolio allows you to choose a service level that's matched to the location, type of equipment and importance of the device, ensuring service is delivered at the right level, the right time, and the right price point.
When help-desk or remote support can’t resolve an issue, Diebold Nixdorf’s On-Site Resolution brings expert service to your location. Our service team diagnoses issues and prescribes a repair, part or equipment replacement to restore operation and performance. On-Site Resolution includes the appropriate mix of technician and parts dispatch, on-site service, material administration, field service engineering and post-service debriefing. While at your site, your Diebold Nixdorf service professional will also deliver standardized performance-based preventive maintenance to high-usage components to support ongoing health.
For a truly comprehensive service partnership, Diebold Nixdorf also offers nonrecurring services that provide additional value for your retail operation, including:
Consulting Services to meet your organization’s strategic needs
Hard Disk Destruction for certified destruction of hard-disk data
Hard Disk Recovery of data or applications
Preventive Maintenance scheduled in planned intervals throughout the year