RETAIL
Remote monitoring of your multivendor software ensures continuity. We manage a full suite of tasks including planned software deployments and data moves to optimize functionality, as well as ongoing tracking. Our customized dashboards minimize data loss and maximize application and business-process availability, as well as staff productivity.
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Our scalable implementation solutions span the complete store lifecycle and are based on globally standardized processes and tools. You receive expert support from basic installation services for hardware and software, to store openings, modernization, transition to new formats, relocations and store closures.
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We offer on-site incident resolution and restoration of multivendor retail solutions, as well as proactive maintenance, to ensure superior availability and performance of your retail technology.
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We remotely monitor your stationary and mobile endpoint hardware to determine real-time status, as well as identify and anticipate service needs. Through error mapping, reporting and analysis of key performance indicators, we ensure maximum availability and reduce onsite maintenance events. Operations Services also includes security and patch management for ongoing endpoint hardening.
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Access on-demand service-desk support from our industry-leading team of responsive, knowledgeable service experts to assess and facilitate resolution of issues with your in-store or centrally installed hardware and software components.
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In this joint study with PYMNTS.com, our findings show that self-service technology is largely appealing to merchants and shoppers alike.
Discover the power of self-service and how it can enhance the customer experience in this iXtenso interview with Matt Redwood from the EuroShop 2020 showfloor.
”Do it myself” or “Do it on my behalf”. . . the continuum of where FIs see their self-service channel (and the potential for outsourcing a portion or all of it) doesn’t have...
High-volume, low-value transactions offer challenges, but also opportunities to retail bankers. Tackle the issue correctly, and you accomplish one of the key goals of branch...