Retailers are under pressure to innovate faster, deliver consistent customer experience and scale efficiently. Cloud-native retail provides a future-ready foundation that enables omnichannel retail experiences by connecting in-store and digital environments. [
| Anya Minbiole Director Business Strategy Retail & CPG, Microsoft |
Michael Schulte Vice President, Product Management Retail Software, Diebold Nixdorf |
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| Where do you see the biggest growth opportunities for retailers? | Retailers are developing, acquiring, and utilizing in-store technologies that give shoppers a new level of convenience, a more personalized experience, and a more consistent offline and online experience. | Today’s customers seek relevance, convenience and instant fulfilment of their needs. That’s why we see the store expanding in role and responsibility and with online retail quickly becoming part of the core processes. |
| What are the risks vs. rewards of moving retail operations to the cloud? | Within a business cycle, you can scale resources up or down, depending on the demands of your business. The cloud improves how you deploy and provision or de-provision resources. | Application availability and data security are often seen as risks, while speed of innovation, scalability, reduced IT costs and more effective collaboration are mentioned as benefits. |
