BANKING

Personalized Experiences and Seamless Journeys

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Change the Way Consumers Experience Your Brand

Consumers define the ideal experience as one that's easy, fast, secure, consistent — and deeply personalized. Enhancing and managing your consumers' end-to-end banking journey helps you remain relevant. FIs must remove challenges and friction along every step of the journey, and anticipate consumers' needs by "knowing," "showing" and "wowing" them at each stage.

CUSTOMER JOURNEYS WHITEPAPER

The Critical Change You Need To Make To Your Customer Engagement Strategy

The modern imperative for banks is to remain relevant to — and engaged in — their customers' lives. Get inspired by peers in the banking industry offering advice to help you design the best transformation journey for your financial institution.

CUSTOMER JOURNEYS WHITEPAPER

Seamless, Intuitive Journeys That Transcend Channels

Journey thinking and leveraging Big Data are top priorities for financial executives. Learn how financial institutions around the globe are embracing journey thinking, how they’re developing more agile methodology and where they’ve experienced the biggest impacts.

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CX Journeys

CX Journeys Digital vs Physical

Two Principal Analysts from Forrester Research share their perspectives on why creating a sustainable and seamless consumer journey is critical for customer retention: CX transformation during and post COVID.

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How Digital Can Connect the Dots

How Digital Can Join the Dots of the Customer Journey

Focusing solely on meeting the short-term needs of customers is a missed opportunity. Successful initiatives will drive cost savings, a sharper competitive edge, and, importantly, the best possible service for customers.

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Think Outside the ATM Box

Think Outside the ATM Box

Sit back, relax, and watch our webinar replay on developing an engaging, personalized and digitally-enabled self-service experience for connected consumers.

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Our Solutions Empower You

Learn more about our solutions to enhance your consumers’ end-to-end banking journeys.

Vynamic Engagement
Vynamic® Engagement
Vynamic Software
Vynamic® Software
DN Series
DN Series™

Insights

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Globe

Banking Case Studies from Around the Globe

Explore case studies and learn how your peers leverage Diebold Nixdorf banking products and services for their success.
ATM

Blog: Expand your reach with off-premise ATMs

Today, conveniently placed off-premise ATMs are becoming the go-to channel for physical fulfillment. With new capabilities, open APIs and flexibility that far exceeds legacy...
Banregio

Case Study: DN Series™ ATMs Improve Customer Experience in the Self-Service Channel and Increase ATM Availability and Security

Banregio partners with Diebold Nixdorf to improve the customer experience and availability of its self-service fleet across Mexico.

csob cash study

Case Study: State-of-the-Art Technology and End-to-End ATM Network Outsourcing Ensure High Availability and 99.8% Uptime

Learn how ČSOB strategic decisions to outsource has led to increased efficiencies and reduced costs.