To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level.
Diebold Nixdorf's Branch Design & Deployment team ensures that every branch transformation project we support has access to dedicated branch experts. See examples in our blog.
Banks often ask, "How do I migrate transactions to self-service?" & "How can I drive new transactions?" Offering self-service capabilities is crucial for meeting customer needs.
Bringing down the cost of cash management in branch could be a real game-changer for financial networks up and down the country.
The self-service channel is vital to providing an excellent customer experience, and ATMs do require constant care and feeding.
Eighty-five percent of global consumer transactions use cash, mainly from ATMs. Cash management is costly. Cash recycling technology reduces these costs and improves efficiency.
Denomination choice is one way FIs are executing customer-focused branch transformation. Bringing cash recycling technology into the picture makes servicing this demand a reality.
Self-service terminal capabilities are vast. In collaboration with Al Rajhi Bank, we enabled debit card, checkbook & bank statement printing via biometric authentication and more.
Cash recyclers are not just another ATM – used strategically, they have the power to drive efficiencies, reduce redundancies and optimize your cash cycle process.
A truly holistic approach to branch transformation is one that focuses not just on technology & software, but on the people & processes that will be most affected by the upgrades.
