What if you could transfer the management of the key ATM channel functions to a single expert partner and replace multiple components from different vendors with an industry-leading, integrated solution? What if you could save time and money, deliver more services, higher availability and a better customer experience whilst remaining in control over the strategic direction you want to take with the channel?
SMART Managed Services is a comprehensive solution where Diebold Nixdorf provides and manages the key functions of the ATM channel on your behalf. It is designed to simplify ATM management whilst enhancing the value gained from the ATM network. SMART Managed Services ensures your ATM channel is Secure, Managed and Available. It delivers a Rich experience to your customers whilst the Total Cost of Ownership (TCO) is optimised.
Your ATMs are protected from logical and cyber-attacks such as jackpotting, malware, host spoofing, denial of service and unauthorised access. All bank, cardholder and transaction data is kept secure at all times.
We are your single point of contact and ensure delivery to the highest standards. We coordinate all key functions including software updates, monitoring, connections and cash orders.
We maximise ATM availability through fast incident detection and resolution, provision of accurate cash order requirements and state-of-the-art terminal driving.
A comprehensive transaction set enables you to provide your customers with a broad range of services. You can add or remove transactions to best suit your strategic objectives.
You streamline operations, internal resources and cut unnecessary costs. You generate additional revenue.
As financial institutions execute their digital transformation, ATMs remain a strategic channel to enable branch transformation and serve their customers. However, managing an ATM network is becoming increasingly complex, requiring more resources at greater costs. In fact, managing multiple technologies, vendors, ever-changing regulations, more inventive ATM attacks and consumer ever evolving expectations have made internal ATM management continuously more challenging.
• Single supplier and point of contact.
• Enhanced protection against logical security threats.
• Predictable cost of operations.
• You remain in control of your ATM channel strategy and revenue.
• Your choice of CIT provider & third-party processor.
• Comprehensive, adaptable transaction set.
• More income from revenue generating transactions.
• High availability ensuring high customer satisfaction.
• Optimised operating costs.
