Banking Insights

April 10, 2023  |  by Jerome Amara

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

January 09, 2023  |  by Diebold Nixdorf

We spoke with the Founder at Featurespace, and our own Global Head of Product for Vynamic® Payments, about how fraud management plays a significant role in defining the payment experience.

December 19, 2022  |  by Marcelo Castro

In many situations, card readers offer only a basic level of security against skimming attacks instead of securing the transaction on several layers should one fail. In this blog, we look at the different attack scenarios and how FIs can detect and prevent them.

December 05, 2022  |  by Matthew Phillips

Becoming a part of a consumer’s daily life and offering meaningful and personalized services will embed financial service organizations into the hearts and minds of their customers for the future.

November 14, 2022  |  by Michael Engel

The fintech and alternative payment methods (APM) market is now booming. While this is shaking up the competitive landscape, it’s not necessarily bad news for banks. They are now actively seeking partnership with fintechs to bring extended solutions and services to their ecosystem.

November 07, 2022  |  by Bill Acheson

With the right strategy and operating model, financial institutions can reduce total cost of ownership (TCO) and bring their ATM channel to the next level delivering a compelling consumer experience and business growth.

October 10, 2022  |  by Diebold Nixdorf

In this report, we explore the latest trends in payment methods, emerging payments innovations and payments habits around the globe.

September 26, 2022  |  by Diebold Nixdorf

The cost of cash is typically the largest contributor to an ATM fleet’s total cost of ownership. With notes-in reaching a tipping point, and cash servicing comprising up to 50% of the ATM’s average operating expense, recycling-enabled ATMs will be a crucial component of controlling future costs for FIs.

September 19, 2022  |  by Louise Coles

Whether it’s implementing a seamless backend infrastructure to handle payments more simply, or enabling the latest tap and go payment solutions through digital innovation, it is imperative for banks to stay ahead of the curve in order to satisfy today’s consumer demands.

September 06, 2022  |  by B. Scott Harroff

For all ATM attack types, the key is a comprehensive multi-layer strategy to ward against possible attack scenarios. However, cybersecurity is not one size fits all, and a careful assessment of the risk landscape should create the base for any security strategy.