Teller Automation

Blog: Why You Need to View Teller Automation End-to-End

April 24, 2024  |  ANNA RODRIGUEZ

Teller automation has been around for some time, and if the habits of consumers are an indicator, it will continue to be a part of the branch experience for the foreseeable future. But how do you get the most out of your teller automation solution? You should view it end-to-end.

Right strategy, right execution

There are a host of considerations to keep in mind when starting the planning phase of a teller automation implementation. These include analyzing where a solution will make sense, deciding how many devices will be needed, creating a deployment plan, and determining the implementation strategy. And of course, you want the implementation to be as fast as possible while remaining cost efficient. This can be a challenge to handle in-house if you don’t have the resources or proper expertise required.

Always up and running fleet

Once your solution has been implemented, you naturally want it to run smoothly with as little interruption as possible. Thankfully, this can be achieved with a data-driven service model with real-time monitoring and preventive maintenance. By combining these factors in your solution, you can reach availability of 99% and higher.

Always on security and compliance

Whether installed off-premises or in the branch, every cash handling solution must be secure and compliant at all times. By applying a multi-layered approach, you can ensure the highest possible security standards for your devices. Consider, for example, automated software deployment and real-time attack detection, as well as a managed firewall, network-based intrusion protection and USB whitelisting to protect your devices. Additional security measures may make sense depending on the individual threat level of your branches and individual devices.

Future-ready now

Implementing the most compact and innovative device can position your branches today for potential efficiencies and cost savings tomorrow. Consider, for example, in-branch automation enabled through cassette swapping between ATMs and teller cash recyclers (TCRs). In order to take advantage of the inevitable changes that will occur with ATM recycling and the rising costs of cash in transit, it makes sense to consider functional compatibility between ATMs and TCR devices within the branch environment.

So, how can you maximize the return on investment on your teller automation solution? And how can you ensure that you do so with the least amount of effort possible? Implement an end-to-end package from an industry leader. The TCR Premium Package from Diebold Nixdorf is an industry-first, all-inclusive offering:

  • The DN Series® 600V is a reliable, note-handling and authentication device with high-capacity cassettes. It is based on the same industry-leading RM4V technology installed in DN Series ATMs. This not only enables cassette swapping but also simplifies service processes and device handling and improves the availability of replacement parts. It is the most compact and innovative teller automation device on the market.
  • VCP-Branch Terminal Software powers the devices and provides an enriched, assisted service experience through plug-and-play operations, a user-friendly business-oriented interface, several protections and security mechanisms to safeguard from theft and risk, and it simplifies balancing steps and speeds up the overall processes.
  • DN AllConnectSM Services free your operations teams of the complexity of managing your fleet. From implementation services, over maintenance, monitoring and event management, an integrated service desk, software deployment to security management, you will benefit from the same service offerings you are already familiar with from our ATMs and the cost efficiencies you’ve come to expect.

If you’d like to learn more about the TCR Premium Package and how you can benefit from it, contact your Diebold Nixdorf representative today.

This is part 2 of our series on teller automation. For a detailed look into teller automation devices, their development and how we see them evolving in the future, read this blog next.

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