Banking Insights

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Blog: Branches Are Getting Smaller, So Let Your ATMs Do More

Financial Institutions are reducing the size and number of their branches. There are numerous reasons for this, but the main question is how can they retain a connection with their customers in the real world? In this blog we take a closer look at the potential of the self-service channel to replace branches as a touchpoint in the physical world

Mindshare: Banking on Emotions

What kind of emotions, or motivations, impact customer journeys? Think about confidence and trust where high availability, high security and personalization would differentiate you from your competition and build appeal and loyalty, on the consumer’s terms.

Q&A: The Self-Service Equation

Peter Wannemacher, Forrester principal analyst responds to key questions financial institutions should be laser focused on to stay ahead of the competition and prepared to offer unsurpassed consumer experiences

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