For many bank strategy teams it’s unclear if traditional branch users are actually the same audience and segments that adopt digital. If you find yourself in this same conundrum, you will benefit from this lively, frank discussion led by Diebold Nixdorf’s Sr. Director of Brand Evangelism, Scott Anderson, and guests Alyson Clarke and Peter Wannemacher, Forrester principal analysts.
Listen now to hear our guest’s point of view as they discuss:
- The role of self-service through the lens of the various “actors” in this equation and how automation can benefit each group—when it’s implemented correctly.
- How to prepare your branch environment for the way these segments operate today—balancing the right mix of people, process and technology
- The level of support and education required to drive adoption and achieve positive outcomes with each audience