Banking Insights

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Video: Vynamic Branch Transformation: Transaction Automation
Video: Vynamic Branch Transformation: Transaction Automation

Mobile pre-staging and fully contactless transaction capabilities are surging in popularity. As an add-on feature, FIs can bridge the gap between physical and digital banking by including your ATM as part of your digital channel strategy.

Video: Transform the Dispute-Resolution Process with Vynamic Branch Transformation Claims Assist
Video: Transform the Dispute-Resolution Process with Vynamic Branch Transformation Claims Assist

Watch how by using a “real-time transaction research tool,“ financial institutions can solidify bonds with their customers while driving down costs.

Blog: QR Codes – Changing the Consumer Experience in Banking

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

Video: Automate ATM Balancing and Reconciliation Functions with Business Process Automation
Video: Automate ATM Balancing and Reconciliation Functions with Business Process Automation

As more services are migrated to your ATM fleet (using Video and Non-Video), keeping the G/L balanced is critical. Ensure accuracy and reduce manual balancing/reconciliation from several hours to several minutes per day.

Blog: Embracing the Future of Banking, One Branch at a Time

From updated ATMs, to mobile apps, to virtual bank tellers, FIs are adopting new tools and technologies to drive innovation as they welcome customers back to newly-enhanced physical branches. This blog explores three of the emerging capabilities that may define the future of the physical bank branch.

Blog: The delight is in the details (of your off-the-shelf banking app)

Microservices architecture enables a whole new landscape of specialty functions within standard app frameworks. Rather than doing a “rip and replace” of their entire app, FIs are finding niche third-party partners that provide open-based services—solutions that plug in to their existing apps without any disruption in the consumer experience. Some of the most common things we see are personal finance management (PFM) tools, remote check-deposit capture, card control, bill pay, and innovative identity verification solutions.

Podcast: Stacking Benjamins

On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment, where they discussed the hottest new tech hitting your wallet, and the merchants you'll someday shop with again.

Blog: The Omnichannel Equation: Mobile + Your ATM Network

What would drive the ATM customer experience to the next level of convenience and potentially give financial institutions (FIs) innovative value and utility from their mobile app? Two words: cardless transactions.

Blog: Bringing Your ATMs Into Your Digital Strategy

Now more than ever the need to bridge the physical and digital channels, while simultaneously personalizing the experience is upon us. Lets examine ways that we can.

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