Support Services for Retail

The DN Helpdesk Agents Operate up to 24/7 Across the Globe

Our Helpdesk Agents provide proactive and predictive multilingual support for the entire IT ecosystem (hardware and software). A tailor-made, yet scalable approach ensures the right service, at the right level, in the right location, at the right time.

Support Services

Call Acceptance Support

Incident management system logs and tracks every retail incident by managing, routing and escalating based on your resolution protocols.

First & Second Level Support

Leveraging remote connectivity, we'll conduct best in class remote service management and error analysis.

Solution Experts Support

The solution experts support team trains DN service agents and manages the continuous improvement.

Incident resolution

Incident Resolution Management

According to your organization's service-level agreements (SLAs), incident resolution management tracks and monitors open tickets.

Standardized and Scalable Services

Managing critical retail processes through implementation, maintenance, support, operations and application services.

Implementation Services

Harmonizing diverse IT landscapes, reducing industry complexities and managing the multivendor ecosystem with the right retail experience and resources.


Maintenance Services

Our team is ready to leverage artificial intelligence for smart prescriptive, predictive and preventative onsite resolution.


Support Services

A single service desk that takes care of your entire stores end-to-end. Data-driven services support fast incident resolution and efficient support for your stores 24/7.


Operations Services for Retail

Comprehensively track the services performed on your stationary and mobile endpoints.


Application Services

Our industry-leading team assesses application performance and facilitates ongoing deployments and upgrades.

Managed Services

Managed Key Retail Processes

Empowering your store staff with the right technology can have its challenges. To succeed, you must offer best in-store customer experiences.


Retail Insights


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