RETAIL
Most service disruptions don't happen when devices are connected and actively managed. They happen while assets are being shipped, staged, repaired, swapped, stored as spares, returned or moved between locations. Traditional EMM and UEM platforms often lose visibility during these critical phases, creating operational blind spots that lead to delays, asset loss, higher costs and reduced availability.
Retailers don't simply need to manage devices. They need to manage availability.
Retail availability depends on far more than connected devices. Assets move through warehouses, repairs, staging locations, service depots and stores. Service teams, logistics providers, IT teams and operations leaders all need visibility into the same reality. SAM (Smart Availability Management) connects assets, people, processes and insights into a single retail service platform that helps retailers protect availability across the entire lifecycle. Unlike traditional device management solutions, SAM manages what happens both online and offline—providing one system of record for retail service operations.
SAM helps retailers move beyond managing individual devices and toward managing business outcomes. By bringing together asset information, service workflows and operational insights, retailers gain a complete picture of what is happening across their store technology estate.
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