Retail Insights

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Podcast: Know Your Shopper Types for Customer Journeys

In this episode of COMMERCE NOW, Anja Popp and Bill Inzeo help you get to know your shopper types and offer the right customer journey.

Mindshare: Get to Know Your Shopper Types and Offer the Right Journey

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

Podcast: Retail Self-Service Kiosks – Innovation Continues

In this special episode of COMMERCE NOW, Elliot Maras, editor from Kiosk Marketplace and Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf discuss the continuation of innovation in retail self-service and how self-service can offer a better customer experience

Blog: What Makes the Difference between a Good and Bad Shopping Experience?

Vynamic Smart Assist provides real-time status of touchpoints or transactions anytime, anywhere, in-store, on any device. An assistant can easily clear an intervention and support customers on short notice.

Blog: Real Meets Virtual: Experience Our Solutions in Your Space

Experience retail self-service technology like never before – through augmented reality. Learn more about the DN Visualizer app that brings the latest Diebold Nixdorf technology to you virtually.

Blog: Is the No-Touch Shopping Journey Becoming the New Normal in Retail?

Vynamic Smart Control – Screen Mirroring gives consumers more control over their transactions and provides more options for an engaging in-store experience. For consumers who have concerns around touching devices in stores, it provides an additional avenue to conduct their transactions.

Mindshare: Mobility - A Key Enabler for Connected Commerce

Retail is being disrupted on multiple fronts: While trying to meet demanding consumer expectations, retailers need to simultaneously transform their IT landscape, ensure high availability, align well-orchestrated staff processes, offer the ultimate consumer experience across channels and at the same time be profitable.

Blog: The Power of Personalization in Store

There’s a strong case for looking at how we can make the store experience feel more dynamic, compelling, and easy. The ability to better capture and use data in stores, to roll out new services and to personalize offers, requires further channel integration of IT systems.

Case Study: Flexibility and Seamless Implementation are Key

Co-op UK, owned by 4.6 million active members, is the largest consumer cooperative in the United Kingdom. With Diebold Nixdorf as a trusted strategic partner, they’re innovating new ways to fulfill their consumers’ needs—often before consumers are even aware of those needs

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