Delivering a frictionless customer experience with greater efficiency

To better understand the current state and outlook of retail self-service in the Asia Pacific region, Diebold Nixdorf commissioned IDC to conduct a survey with 700 retailers with at least 250 employees across seven key markets.

With wellness continuing to be a major concern, the need to reduce human interactions is driving retailers to look at technology solutions to deliver a frictionless customer experience.

This IDC InfoBrief reflects the crossroads that retailers are facing during market uncertainties and competitive pressures. Customers are visiting stores again and this calls for strategic investments that enhance the customer’s in-store experience.

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