Banking Insights

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Blog: Personalization: filling the expectation gap

Read what Diebold Nixdorf's, VP, Head of Financial Services, Matt Phillips, weigh in on personalization.

Blog: The Key Segment to Nurture in 2020 and Beyond

85% of FIs say the merchant segment is a growing focus, but only 28% say their service offerings to merchant clients are sufficient. Our Advisory Services expert explores what FIs can do to nurture this key segment.

Blog: Highlights from Our Webinar with Nordea & JPMorgan Chase: Mastering the Customer Journey

Consumers are tech-savvy, fickle with their loyalty to a single provider or business, and they expect seamless experiences across digital and physical channels. How are we going to achieve this as an industry?

Blog: Why humans, not robots, hold the secret to digital banking

Humanity is the true heart of connected consumer journeys. To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level. Robots cannot do that — even AI is only as good as the data people feed it — but people can.

Blog: Five Areas for Banks and Credit Unions to Focus on in 2019

While fintechs have introduced new innovations to a staid industry, traditional FIs possess great assets that could allow them to surpass the success of fintechs. Here are five key areas FIs should focus on this year.

Blog: How Customers Are Changing the Banking Industry

What is a meaningful banking experience? For most customers, banks are still very siloed in how they operate. Learn how you can bust out of silos to provide better customer experiences in our blog.

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