Banking Insights

May 23, 2022  |  by Michael Engel

Strong partnerships deliver strong results across every sector, and the payments arena is no exception. As banks move to modernize existing payment systems, they no longer want a traditional customer-supplier relationship, but one built on partnership.

May 02, 2022  |  by B. Scott Harroff

In this blog, we take a closer look at data attacks and effective methods to prevent them. While financial losses for banks may not be an immediate issue here, the risk is still large as the damage to the brand can be significant.

March 07, 2022  |  by Diebold Nixdorf

Banks must be able to integrate the latest payment solutions, including real-time payments, into a single ecosystem in order to respond to new uses among consumers, who are eager to adopt flexible mobile payment methods, and offer them a transparent multi-channel experience.

February 07, 2022  |  by Michael Engel

Once banks break from the traditional, channel-centric approach that often stifles innovation, they'll be able to offer dynamic digital ecosystems that match customers' need for the "always on" solution.

January 10, 2022  |  by Diebold Nixdorf

Doing nothing isn't the way to go, but a Big Bang approach is risky and expensive. A phased, agile approach to updating payments platforms is less risky and allows banks to ramp up legacy systems step-by-step, channel by channel, and transaction by transaction.

November 02, 2021  |  by Himanshu Tiwari

Security approaches to meet today’s demands are not black and white anymore. Institutions must take aggressive measures to prevent any form of attack and maintain consumer trust. Network operators simply cannot let their guard down on any front—so how can they effectively manage attacks coming from every angle?

October 28, 2021  |  by Diebold Nixdorf

“Instant payments.” It’s a term that’s been talked about for years, but in practice (if you exclude the use of cash) it’s less than a decade old. So, what does it really mean? And why is it so important in today’s payments space?

September 13, 2021  |  by Rod Bungey

The increased competition from fintechs has forced financial institutions (FIs) to innovate, improve their offerings and their customer service, and in some cases lower their costs. Open banking will continue to change how consumers view their banking options, providing opportunities and posing challenges to FIs, merchants and card processors.

July 19, 2021  |  by Bruce Diesel

The API economy that FinTechs have taken advantage of gives a glimpse into how consumers will think about money in the coming years. A fully connected ecosystem that can seamlessly integrate new payment types, new authentication methods, and new channels will be essential to both attracting and retaining, consumers.

June 28, 2021  |  by Diebold Nixdorf

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.