Sparkasse Hannover

Case Study: An Outsourced ATM Fleet and Fully-Managed Services Elevate Customer Experience, Cost Savings and Efficiency

June 02, 2021  |  DIEBOLD NIXDORF

When Sparkasse Hannover outsourced a self-service fleet of more than 450 devices to Diebold Nixdorf, the bank’s objectives were to elevate ATM reliability, improve life-cycle management, simplify software updates and scale resources and capacity on-demand. Ultimately, these efforts will future-proof the bank’s ATM investment and functionality. The results? Improved customer experience and an overall availability of 99%, with a cost reduction of 30% to 40%. Now, customers are at the heart of Sparkasse Hannover’s omnichannel strategy, and they have the flexibility to decide when and how to bank. 

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The overall availability of our self-service devices is over 99%. Outsourcing the entire self-service fleet to Diebold Nixdorf means effective service processes have been created to maintain this overall availability. Proactive maintenance and automated, remote incident resolution also contribute to this high ratio.

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Hear from Sparkasse Hannover executives directly on how partnering with Diebold Nixdorf has saved them time in the daily business.


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