Banking Insights

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Mindshare: Banking on Emotions

What kind of emotions, or motivations, impact customer journeys? Think about confidence and trust where high availability, high security and personalization would differentiate you from your competition and build appeal and loyalty, on the consumer’s terms.

Blog: Getting emotional over banking?  You bet!

Let’s face it, gaining product information and advice, developing a financial plan and completing the transactional tasks required for one’s daily financial wellbeing won’t ever be as emotionally gratifying as other aspects of our daily lives. …or could it be?

Webinar Replay | Beyond the “Who”: Understanding Why” Consumers Respond in Certain Ways

If your organization is still in the planning stages of major strategic transformation, use this research to make a connection to the client personas you want to address. Translating the findings into an approach that help differentiate you from the competition.

Blog: It’s Time to Expand the Definition of Financial Inclusion

Financial inclusion consists of many different facets and priorities that vary by geography, but it starts with financial education and securing access to financial services. As people progress to “actively banked” they experience positive changes that impact not only the individual and their immediate family, but their villages, communities and society as a whole. This bl

Blog: Discover the “why” to create moments that matter

Dive into the latest research on the types of consumers using your banking channels. We partnered with NielsenIQ to survey 12,000 people across 11 countries. Find out what they really want in a bank.

Infographic: The Facts on Skimming

Discover why FIs are protecting their assets, consumers and reputation with the a test skimming solution

Mindshare: Cryptocurrency and Payments Disruption

Speculation about cryptocurrency has been building for years; but now these theories are turning into real-world use cases that are upending the payments ecosystem. If you look across the wider crypto/distributed ledger landscape, the most avid adopters of the technology have been banks, asset managers and exchanges.

Mindshare: Outsourcing vs. DIY

bank99’s CSO and our own SVP and Managing Director of Global Banking talk about the necessity of evaluating your efficiency ratio in and pivoting the self-service operating model accordingly.

Mindshare: The API Evolution: What's Your Strategy?

API strategists from Mulesoft and Diebold Nixdorf share their thoughts on how the open API market is transforming and powering omnichannel interactions for financial institutions.

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