Retailers face the challenge of IT agility highlighted by the pandemic, emphasizing the need for open, flexible infrastructures to meet evolving customer journey demands.
In retail, playing solo means losing to a team. With various store formats, journey types, channels, technologies, and local adaptations, ecosystem thinking is the game-changer.
Offering consumers what they want is a daily challenge for retailers—whether in product selection on shelves or the technology available in-store or online to make a purchase.
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