Report System Failure

Retail Service Packs – Your Direct Line to Diebold Nixdorf

Owners of a Diebold Nixdorf Retail Service Pack certificate can report failures of their BEETLE POS systems or EASY eXpress self-checkout and Kiosk system directly to the Global Customer Care Center. Your service request will be answered promptly from Monday to Friday from 8:00 am to 5:00 pm*.

Please have your Retail Service Pack certificate and BEETLE POS system, EASY eXpress self-checkout or kiosk system serial number details to hand.

To report a failure, please contact us:

  • Belgium

    +3225855569

  • Denmark

    +4547372573

  • France

    +33173431553

  • Germany

    +496938079830

  • Italy

    +390680335006

  • Norway

    +4722482969

  • Spain

    +34918351056

  • Sweden

    +46850163869

  • UK

    +442036840004

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