When consumers can scan, bag, and go, they get a personalized experience, and stores boost revenue. Self-scanning is revolutionizing retail, with an annual growth rate over 14%.
Designing self-service shopping journeys ensures shoppers find what they need and checkout quickly, boosting customer loyalty and driving sales.
With the rise of Gen Z, new customer journeys are emerging. These consumers have different expectations from other generations—so how can retailers strategize to meet them?
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