Case Study: Flexible Customer Journeys at DIY Retailer

Founded in 1964, the German retailer had grown to more than 1,500 locations across Europe and needed a checkout strategy that could support diverse store formats while maintaining consistency, reliability, and flexibility across its network of retail stores.

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Challenge: Support Consumer Expectations Without Compromising Performance

To keep pace with the evolving retail landscape, the retailer required a retail checkout environment that could support both self-service and traditional experiences without adding complexity or compromise performance.

Solution: Enabling Flexible Checkout Tailored to its Retail Model

To address these challenges, hagebau partnered with Marx IT Service and Diebold Nixdorf to deploy a flexible checkout infrastructure tailored to its retail model. Innovative checkout technology with a combination of self-service and traditional solutions of the latest DN Series^® EASY eXpress and DN Series^® BEETLE A POS families were the ideal mix for all customer journeys.

Result: Efficient and Scalable Checkout Strategy

By collaborating with a strong hardware partner like Diebold Nixdorf, DIY retailers ensured that their retail point-of-sale technology was efficient and scalable. This enabled them to focus on delivering excellent customer experience, driving sales and expanding their market presence.

To learn more on how retailers and hospitality operators are improving efficiency through flexible checkout strategies, download our complete guide with real-world case studies here.