As I discussed with Oscar Jakobsson, Director of Customer Support at ICA Gruppen, customer experience is not a one-size-fits-all solution.
“Anything that makes it easier to shop, that removes friction and enhances convenience, will drive larger baskets and bring customers back to the store,” Jakobsson noted during our discussion. “It’s not just about self-checkout — it’s about optimizing the entire shopping experience so that customers feel in control, and associates can focus on the most valuable tasks rather than repetitive, manual work.”
Beyond checkout, AI is proving to be a game-changer for grocers looking to do more with less. From optimizing inventory management to
reducing shrinkage and empowering store associates, AI-driven solutions are enabling retailers to free up valuable resources and refocus on customer engagement.
At Diebold Nixdorf, we are working with
grocers around the world to implement technology that is not only innovative but also practical and scalable. AI-powered checkout, digital signage, and predictive analytics are no longer futuristic concepts—they are essential tools in creating a seamless, customer-centric retail environment.
As we move forward, grocery retailers must rethink the role of technology—not as a replacement for human connection but as an enabler of better service, efficiency, and profitability.
To explore more about how AI is shaping grocery retail,
contact us today to speak with a retail expert or listen to the full podcast
here.
HANDEL
